SHIPPING & RETURNS

Shipping Policy

Shipping

Once the order is confirmed, we will ship the product within 5 to 7 working days.

Shipping costs

All shipping costs will be communicated to the buyer by email with the order's invoice.

Romania Shipping 

All orders within Romania will be handled by an intermediary courier company. After shipping the product it will arrive in 2-3 working days to the buyers address.

International shipping 

We are shipping all over Europe by using our national postal service. The rates and time for delivery vary from country to country.

Once the products is sent the buyer will receive  a tracking number for your package via email, that can check on the postal service website.

Return & Exchange Policy

The buyer has the right to withdraw from the Contract, respectively to return the product within 14 calendar days, without invoking any reason and without incurring costs other than delivery. Thus, according to the GEO no 34/2014, the period of return of a product expires within 14 days from the day on which the buyer enters into the physical possession of the last product.

If a product needs to be returned, please follow these steps:

Product must be intact, unaltered and in its original packaging or the refund or exchange cannot be processed.


1. Send an email to novacdawn.office@gmail.com and tell us that you want to return the product and if you want an exchange or a refund, also include some pictures that will help us confirm that the product you have ordered is intact.


2. We'll send you an email to explain how to send the product back.


3. Send us your product according to the instructions received in your email. You will have to pay for your shipping. Your shipping cost for sending back the product will be refunded if there was a mistake on your order or if a product is broken or missing a pice, but not if you changed your mind.

Product must be intact and in its original packaging or the refund or exchange cannot be processed.