Frequently asked questions

Placing a Order

How do I place an order ?

To place an order, you have to submit your order from the product page.



How much is the shipping cost ?

Shipping is calculated by Kg and it varies from country to country. After receiving your order we will send you an email with the total cost. If the cost is accepted, upon payment confirmation we will prepare the package and send it to your address.



By submitting a order, do I subscribed to Novac Dawn Studio news ?

No, the order form we use doesn't add you to your subscription mailing list.



What is the delivery time ?

Shipping in Romania will take 2-3 business days. After the package is sent to the Romania Postal Office the usual delivery time is 10 business days within UE. For shipping outside the UE we work with DHL and only after we receive an estimate from them we can communicate it to you.